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Capitova Legal Center

Policies, Terms, and Security Commitments

These documents define the legal framework for using Capitova, including terms of use, privacy practices, cookie handling, refund standards, and security controls.

Legal

Refund & Cancellation Policy

Last updated: June 8, 2025

This policy outlines how cancellations, refunds, and billing adjustments are handled for Capitova subscriptions. We aim to be fair and transparent in all billing matters.

1. Subscription Plans

Capitova offers the following billing cycles:

  • Monthly Plans: Billed on the same date each month. You may cancel at any time before the next billing date.
  • Annual Plans: Billed once per year at a discounted rate. Annual commitments provide cost savings in exchange for a longer commitment.

2. How to Cancel

You can cancel your subscription at any time through your Account Settings in the platform dashboard. Alternatively, you can email us at billingsupport@capitovaventures.com.

2.1 Monthly Plans

  • Cancellation takes effect at the end of the current billing period.
  • You will retain full access to all features until the end of the paid period.
  • No partial-month refunds are provided.

2.2 Annual Plans

  • Cancellation takes effect at the end of the current annual billing period.
  • You will retain full access to all features until the end of the paid year.
  • Annual subscriptions are non-refundable after the first 14 days (see Section 3).

3. Refund Policy

3.1 14-Day Satisfaction Guarantee

If you are not satisfied with Capitova, you may request a full refund within 14 days of your initial purchase or annual renewal. This applies to both monthly and annual plans for new subscribers.

3.2 Eligibility

To be eligible for a refund, you must:

3.3 Non-Refundable Items

The following are not eligible for refunds:

  • Monthly subscription fees after the billing period has concluded.
  • Annual subscriptions after the 14-day window has passed.
  • Consultancy session fees once a session has been scheduled or delivered.
  • Setup fees or one-time onboarding charges (if applicable).

3.4 Refund Processing

  • Approved refunds are processed within 5-10 business days to the original payment method.
  • You will receive an email confirmation once the refund has been initiated.
  • Bank processing times may vary; please allow up to 2 additional weeks for the refund to appear on your statement.

4. Plan Upgrades & Downgrades

4.1 Upgrades

  • Upgrades take effect immediately. You will be charged the prorated difference for the remainder of the current billing period.
  • For annual plans, the prorated upgrade cost is calculated based on the remaining months in your subscription.

4.2 Downgrades

  • Downgrades take effect at the start of the next billing period.
  • You will retain access to all current-plan features until the downgrade applies.
  • No refunds or credits are issued for downgrades mid-cycle.

5. Free Trials

If you sign up for a free trial, you will not be charged during the trial period. Your subscription will automatically convert to a paid plan at the end of the trial unless you cancel before the trial ends. A reminder email will be sent 3 days before the trial expires.

6. Failed Payments

  • If a payment fails, we will retry the charge up to 3 times over a 7-day period.
  • You will receive email notifications about the failed payment and instructions to update your payment method.
  • If payment is not resolved within 14 days, your account may be downgraded to a limited free tier or suspended.

7. Billing Disputes

If you believe you have been incorrectly charged, please contact us within 60 days of the charge. We will investigate and resolve billing disputes promptly. Filing a chargeback with your bank before contacting us may result in account suspension pending resolution.

8. Contact Us

For billing questions, cancellations, or refund requests: