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Capitova Legal Center

Policies, Terms, and Security Commitments

These documents define the legal framework for using Capitova, including terms of use, privacy practices, cookie handling, refund standards, and security controls.

Privacy And Data

Privacy Policy

Last updated: June 8, 2025

This policy explains what information we collect, why we collect it, and how we protect and process personal and business data across the Capitova platform.

What This Covers

Collection, usage, sharing, and retention of personal and business data on Capitova.

Who It Applies To

Founders, investors, team members, and any user interacting with the Capitova platform.

Privacy Contact

For requests or concerns, contact privacysupport@capitovaventures.com.

Capitova ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at capitova.com and use our platform services.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, company name, role, and password when you create an account.
  • Profile Data: Business metrics, KPIs, financial projections, and other operational data you input into the platform.
  • Communications: Messages, feedback, and support requests you send to us.
  • Payment Information: Billing details processed through our third-party payment provider. We do not store full payment card numbers.

1.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, session duration, and interaction patterns.
  • Device Information: Browser type, operating system, device identifiers, and IP address.
  • Cookies & Similar Technologies: We use cookies, local storage, and analytics tools to enhance your experience. See Section 6 below.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our platform and services.
  • Process your transactions and send related notifications.
  • Generate aggregated, anonymized analytics and industry benchmarks (individual company data is never shared without consent).
  • Communicate with you about product updates, security alerts, and support inquiries.
  • Detect, prevent, and address technical issues and security threats.
  • Comply with legal obligations and enforce our terms.

3. How We Share Your Information

We do not sell your personal information. We may share data with:

  • Service Providers: Third-party vendors who assist with hosting, analytics, payment processing, and customer support, and each provider is bound by confidentiality obligations.
  • With Your Consent: When you choose to share dashboards or reports with investors or advisors through the platform.
  • Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Capitova, our users, or the public.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest (AES-256), access controls, and regular security assessments. However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Upon account deletion, we will remove or anonymize your data within 90 days, except where retention is required by law or for legitimate business purposes (e.g., dispute resolution).

6. Cookies & Tracking Technologies

We use the following types of cookies:

  • Essential Cookies: Required for the platform to function (authentication, security).
  • Analytics Cookies: Help us understand usage patterns to improve the product (e.g., Plausible, PostHog).
  • Preference Cookies: Remember your settings and display preferences.

You can manage cookie preferences through your browser settings. Disabling essential cookies may impair platform functionality.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access and receive a copy of your personal data.
  • Correct inaccurate or incomplete data.
  • Request deletion of your personal data.
  • Object to or restrict certain processing activities.
  • Data portability - receive your data in a structured format.
  • Withdraw consent at any time where processing is consent-based.

To exercise any of these rights, contact us at privacysupport@capitovaventures.com. We will respond within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where applicable, to protect your data in accordance with this policy.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: